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Terms & Conditions

Welcome to Yoogoo. By accessing this website and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General
This website is operated by Yoogoo. Throughout the site, the terms “we”, “us” and “our” refer to Yoogoo. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions.

2. Products and Availability
We make every effort to display our products as accurately as possible. However, actual product appearance, color, and packaging may vary slightly from the images shown on the website.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or make changes to our offerings at any time without prior notice.

3. Pricing
All prices displayed on the website are listed in Ringgit Malaysia (RM) unless otherwise stated. We reserve the right to update or change prices at any time without prior notice.

4. Orders
Once an order is placed, you will receive an order confirmation if the transaction is successful. We reserve the right to refuse or cancel any order if we suspect fraud, inaccurate information, payment issues, or any other reason deemed necessary.

5. Payment
All payments must be successfully completed before the order is processed and dispatched, unless otherwise stated.

6. Delivery
Delivery times provided on the website are estimates only and may vary depending on courier service, delivery location, weather conditions, public holidays, or other factors beyond our control.

For products requiring chilled handling, customers are advised to refrigerate the items immediately upon receipt.

7. Refunds and Replacements
Due to hygiene and food safety reasons, perishable food products are generally non-refundable and non-exchangeable unless the wrong item was delivered, the product was damaged upon arrival, the product was spoiled upon delivery, or the order was incomplete due to our error.

Please refer to our Refund & Replacement Policy for full details.

8. Customer Responsibility
Customers are responsible for providing accurate order and delivery information. We shall not be held responsible for failed deliveries, delays, or losses resulting from incorrect or incomplete information provided by the customer.

9. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and design, is the property of Yoogoo and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability
Yoogoo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services, to the extent permitted by law.

11. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Any changes will be effective once posted on this website.

12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our official contact channels.

Thank you for visiting and supporting Yoogoo.